Shipping policy
1. Order preparation
All orders are prepared and shipped from Belgium.
After payment confirmation, the preparation and shipping time is generally:
- In-stock product: shipped within 1 to 2 business days
- Made-to-order product: shipped within 3 to 10 business days
During periods of high activity (product launches, holidays, Ramadan, etc.), this timeframe may exceptionally be slightly extended.
2. Shipping areas
Orders can be shipped to:
- Belgium
- European Union countries
- other destinations depending on the shipping options available at the time of order
If your country is not listed among the available destinations, you may contact us at: hello@samarcollection.be
3. Delivery time
Delivery times vary depending on the destination and the selected carrier.
Estimated delivery times:
- Belgium: 1 to 3 business days
- European Union: 3 to 8 business days
- International: 3 to 14 business days
These timeframes are indicative and may vary depending on the carrier’s services.
4. Shipping costs
Shipping costs are calculated at checkout and displayed before payment confirmation.
Free shipping offers may be available depending on the order amount or during promotional campaigns.
5. Order tracking
When a tracking number is available, it is sent by email after the order has been shipped.
The customer can then track their parcel directly on the carrier’s website.
6. Damaged or lost parcels
If a parcel arrives damaged, we recommend taking photos of the parcel and contacting us promptly at: hello@samarcollection.be
In the event of a lost parcel or delivery issue, we will do our best to find a solution with the carrier.
7. Delivery address
The customer is responsible for the accuracy of the delivery information provided at the time of order.
In case of an incorrect address, additional fees may apply for reshipment.
8. Contact
For any questions regarding your delivery, you may contact us at: hello@samarcollection.be